There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a ticketing system. This is the easiest form of correspondence for many reasons. In the event that no help desk team member is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy/paste extensive pieces of information without having to worry about printing mistakes, and if a specific issue requires more time to be fixed or a number of responses have to be exchanged, all the info will be in one location, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which goes to say that if you have to provide info or to adhere to guidelines, you’ll need to use no less than two separate admin consoles and this number might rise if you would like to manage several domain names. Also, many hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you’re browsing through your files or configuring various account settings. The ticketing system is being monitored 24/7/365 by our help desk staff members and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. Unlike some other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request info relating to any technical or billing problem. Besides, you can read a variety of articles, which will help you fix the most common predicaments yourself.