If your web hosting company supplies live chat support, you can speak with a representative live and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you'll need just a computer with world wide web access, therefore you will not pay any rates in the event that you are in another state or country. Furthermore, it is quicker to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a considerably quicker solution to contact your web hosting service provider's support crew compared to using a ticketing system. Last, but not least, when some situation requires a bit more time to be dealt with, you are able to do something else entirely while you wait for assistance on the live chat, so that you will not lose time - something that's not possible in case you're on the telephone.

Live Chat Support in Cloud Website Hosting

As we believe that a great number of situations are easily resolved if you talk with a live person, we supply a live chat service for all of our potential and current customers. The chat is available every day and our customer care agents will help you with a variety of questions and troubles. If you aren't our customer yet, you can find out more about our cloud website hosting packages and the web hosting environment in general so as to be certain that your web sites will operate effectively on our servers. If you already have an account and you've got some questions or you experience any kind of troubles with any of our services, you can get in touch with us through our live chat and we can provide you with the necessary details or help you troubleshoot the problem. You'll have to open a support ticket for specific issues which need longer time or the expertise of a sysadmin, still for a variety of common troubles you will get help on the spot.