One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it boost user experience?
In case you have a website, a problem can always surface and it does not automatically need to be connected to the web hosting service. For instance, something may go wrong when you bring a web-based app up to date or some crucial content can be modified or deleted mistakenly. Irrespective of what the nature of the problem may be, you will need to contact the support team and request them to recover a backup or to help you resolve the problem that you’re confronting. How timely they will do that will predetermine the span of time that your sites will be down. For some sites such as community websites or online stores, a repeated downtime period can too often mean lost customers and money. For this reason, it is of principal importance that you use the services of a hosting company that provides not only a good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed max reply time for any client support ticket that you post or any email that you write is just 60 minutes, even if you contact us on weekends and public holidays. Irrespective of the essence of your issue or inquiry, we will lend you a helping hand right away and will provide you with the necessary info to resolve any problem with your sites. The actual reaction time commonly doesn’t exceed 15-20 minutes, which goes to say that you can just forget about waiting for hours and hours to get a problem solved or what is even worse than that – waiting around a whole day only to get an answer that more information is necessary while nothing’s solved. We’ll give you assistance without any delay as we realize just how precious time can be in the dynamic Internet realm. The sixty-minute response time guarantee applies to any billing or technical query that you may have associated with our cloud website hosting plans.