In the event that you've ever had a cloud website hosting account in the past or you have dealt with any other online service, you probably know from personal experience that for some things it's better to speak with a live person on the phone instead of exchange tickets or emails. In order to learn more about a particular service before you purchase it or if something small-scale needs to be made, for example, it is really far easier and a lot faster to get it done live. If you are able to seek the advice of representatives by phone, it is also very likely that you are dealing with an actual web hosting supplier, not just a reseller. The type of support that you can get by phone differs between different suppliers - from general matters to professional tech support. Usually most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are handled via email and tickets.

Phone Support in Cloud Website Hosting

We believe that having the option to communicate with a live consultant is rather important, that's why we have three support lines all around the world (USA, UK and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. In case you consider buying one of our cloud website hosting plans, for example, you have the option to phone us and learn more about our solutions before placing your order to be sure that we match all the system requirements for your sites. After the order, you'll be able to get in touch with us about any sales and billing difficulties you may experience, or receive any general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of the issue.