Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We provide a one–hour response warranty for any support ticket or email that you submit to the client care team. We will rapidly respond to all the common inquiries and forward the matter to our server admins if additional assistance is required. If you make use of our Managed Servers package, we will carry out any of the included server administration tasks at a time that has been discussed with you beforehand.
A Top–Class Technical Support Service
- We’ll be at your disposal 24/7/365 to reply to any inquiries that you may have connected to our Web Control Panel or any of the applications that we have preinstalled for you on the server. If you also need assistance tackling server admin procedures, have a glance at our Managed Servers package, which includes data backup disk space, Operating System updates every week, server monitoring and restarting services, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Section
We have equipped our Web Control Panel with a detailed knowledge base, which offers elaborate explanations of its features and functions. Also, we have made exhaustive video tutorials that will further show you how to perform a particular action or solve a typically encountered issue. All the how–to articles and the tutorial video clips are easily accessible from each Web Control Panel section through the Videos and Help buttons located in the top right corner.